ONEHealth MOMentum is a research participation app, not a medical device. Do not use it for emergencies or urgent medical problems. Call emergency services or contact your clinician for medical advice, diagnosis, treatment, or urgent symptoms.
Contact Support
Email the study support team at info@hm-hcp.com. We review participant support messages during business hours and route study-related requests to authorized study personnel.
Do not include sensitive health details in an email unless the study team specifically asks you to use that channel.
Common Topics
Account or invite trouble: Contact support if your invite link expired, your account role is not recognized, or you cannot complete sign-in.
Consent copy or withdrawal: Use app Settings or contact the study team if you need your signed consent copy, a correction, or help with withdrawal.
Food, supplement, or medication capture: If a scan, photo, label, folate form, or portion estimate looks wrong, submit the entry and mark uncertainty when available.
Offline or sync issues: Keep the app installed, reconnect to the internet, and leave the app open briefly. Contact support if entries remain pending.
Before Contacting Us
- The email address you use for the app.
- Your study name or invite code if you have one.
- The device type and operating system version.
- A short description of the issue and the screen where it happened.
- Whether the issue happens on Wi-Fi, cellular, or both.